Every call answered. En ambos idiomas.
A bilingual AI phone receptionist for medical practices and med spas. It answers 24/7 in English and Spanish, books, reschedules, and cancels appointments directly in your scheduling software, and hands anything complex to your staff — built, tuned, and managed for you by Origo.
English & Español · Built for practices and med spas of 1–10 locations
The phone is still how patients book. It’s just nobody’s job to answer it.
Your front desk is checking patients in, taking payments, and answering the person standing in front of them. The phone rings anyway. Industry booking data puts nearly half of appointment requests outside business hours — when the answer is voicemail, and the patient’s next move is the next practice on Google.
Online booking was supposed to fix this. It didn’t: forms stall on insurance dropdowns, sooner slots still say “call the office,” and a third of your market would rather speak Spanish to a person than fight a form in English.
That’s the gap Origo closes. Not an app your patients must download. Not another login for your staff. A phone line that simply gets answered — every time, in the caller’s language.
The calls your desk repeats all day. Handled.
The agent runs on your phone number and your calendar. Your team keeps full visibility of every call — and takes over the ones that need a person.
Booking, rescheduling, cancellations
Connected to your scheduling software, the agent reads real availability and writes real appointments — new patients and returning ones, at any of your locations, at 2pm or 2am.
Handled 24/7Bilingual conversations
Not a translated menu — a natural conversation that switches between English and Spanish the moment the caller does. For South Florida practices, this is the difference between a booking and a hang-up.
English & EspañolQuestions your desk answers on repeat
Hours, locations, parking, preparation instructions, accepted insurance, pricing ranges for common treatments — answered consistently from a knowledge base your team controls.
Your answers, alwaysEscalation to your staff
Clinical questions, upset callers, emergencies, judgment calls — the agent recognizes them and transfers warmly with full context, or takes a detailed message when your team is off the clock.
Your staff decidesIt doesn’t sound like a robot. It sounds like your best receptionist.
The agent greets in your practice’s voice, follows the caller into whichever language they’re comfortable in, and finishes the job — a confirmed appointment on your calendar, not a callback note.
Every call is recorded, transcribed, and summarized, so your team starts each morning knowing exactly what happened overnight.
Thank you for calling — this is the virtual front desk. How can I help you tonight?
Hola, sí… ¿puedo hacer una cita para consulta? Es mi primera vez.
Claro que sí, con gusto. Para una consulta de primera vez tengo el jueves a las 11:45 con la asistente médica, o el viernes a las 9:00. ¿Cuál le conviene más?
El jueves está perfecto.
Put your own numbers in.
Every unanswered call is a patient deciding between leaving a voicemail and calling the next practice on the list. Move the sliders to your reality.
After hours, lunch, weekends, and rings that go to voicemail while your desk is with a patient.
First visit for medical practices; first treatment for med spas. Lifetime value is usually several times higher.
A conservative share — callers asking for hours or directions don’t count.
$8,125
per month · ≈ $97,500 per year
An estimate for illustration, based only on your inputs above — not a performance claim. Actual results depend on specialty, call mix, and location count. The discovery call starts by measuring your real numbers.
Built like we build everything.
Managed, not another login
Off-the-shelf AI receptionists hand you a dashboard and wish you luck. Origo designs the call flows around how your practice actually operates, listens to real calls, and keeps tuning — your team never becomes the AI administrator.
Privacy-first configuration
For medical practices, we select and configure every component in the stack with patient privacy and HIPAA obligations in mind — from telephony to transcription to where data lives and for how long.
People stay in charge
The agent exists to augment your front desk, not replace it. Escalation paths, takeover rules, and knowledge-base content stay under your team’s control — and costs are capped and predictable from day one.
Start after hours. Earn the daytime.
A phased rollout, so the agent proves itself on the calls you’re missing anyway before it touches the ones you’re not.
Call audit & design
We map your call reality — volumes, peak times, what your desk answers all day, where calls are being missed — and design the agent’s flows, voice, and escalation rules around your practice. A standalone deliverable on its own.
Build & after-hours pilot
The agent goes live on after-hours and overflow calls only — the calls currently going to voicemail. We listen to recordings, tune daily, and connect scheduling so bookings land on your real calendar.
Full coverage & managed operations
Coverage expands to 24/7 with warm handoff to your staff during business hours. Ongoing tuning, monthly call reports, and a senior engineer on call — under a flat, predictable retainer.
Find out how many calls you’re missing — and what they’re worth.
A 15-minute call to walk through your locations, your phone setup, and your scheduling stack. You’ll hear the agent live on the call. No obligation.
English & Español · South Florida & Latin America · An Origo Consultancy service line