A Support Center is a crucial part of any business, and it’s important to have a team that can serve customers quickly and provides them with the best customer experience. AI can be used to automate the process of answering customer queries and providing them with the best possible service. Furthermore, if it’s built using […]
Every day big and small business are migrating their process and operations to the cloud. Thus, they’re finding some challenges to build their applications with the same configuration they have on-premise. Amazon Web Services offers AWS CloudFormation Designer (Designer) as a graphical application that allows you to create, view, and modify AWS CloudFormation templates. With […]
We frequently highlight how data science and machine learning approaches may help your organization or business achieve its financial objectives. However, these algorithms and projects aren’t only about generating profits but using artificial intelligence models to do social good. Developing innovative applications that use AI’s predictive capability to assist society and underserved populations is a […]
CaaS are the future to provide exceptional customer experiences.
Internet of Things is one of the top buzzwords nowadays with not as much hype as artificial intelligence or blockchain but we will see an increase in their popularity and applications thanks to the implementation of 5G technology and Smart-Home hubs like Amazon Alexa, Apple HomePod or Google Home. Besides, the industrial market for IoT […]
Un sistema operativo de trabajo (Work OS) es una plataforma de software basada en la nube donde los equipos crean aplicaciones de flujo de trabajo personalizadas. Permite a los equipos planificar, ejecutar y realizar un seguimiento de procesos, proyectos y el trabajo diario desde cualquier lugar y en cualquier momento. Work OS se convierte en […]
A work operating system (Work OS) is a cloud-based software platform where teams build custom workflow apps. It allows teams to plan, run, and track processes, projects, and everyday work from any location at any time. A Work OS becomes a digital workspace within an organization: its building blocks can be assembled into apps that […]
Según un estudio reciente de McKinsey, hay tres grandes áreas de insatisfacción de los empleados con los servicios internos: la disponibilidad y claridad de la información; el tiempo necesario para completar las tareas que las funciones de soporte requieren; y el esfuerzo que supone el proceso de dichas funciones de soporte. La inteligencia artificial aplicada puede […]
According to a recent study by McKinsey, there are three major areas of dissatisfaction that employees experience with internal services: the availability and clarity of information; the overall time needed to complete tasks required by support functions; and the effort required to go through processes involving support functions. Out of any internal department, IT teams receive […]
Why are customer service standards so important? In an age of rising customer expectations—a time when the customer relationship is paramount—companies must set parameters of what quality service looks like or else suffer the consequences in the marketplace. While it’s important to define these standards so your customer service team understands what kind of customer […]