The Complete Guide to Cloud Contact Centers and How They are Disrupting Customer Service

Posted Posted in Artificial Intelligence, Business Culture, Cloud Computing, Customer Experience

A Support Center is a crucial part of any business, and it’s important to have a team that can serve customers quickly and provides them with the best customer experience. AI can be used to automate the process of answering customer queries and providing them with the best possible service. Furthermore, if it’s built using […]

Artificial Intelligence Models and Tools for Social Good.

Posted Posted in Artificial Intelligence, News

We frequently highlight how data science and machine learning approaches may help your organization or business achieve its financial objectives. However, these algorithms and projects aren’t only about generating profits but using artificial intelligence models to do social good. Developing innovative applications that use AI’s predictive capability to assist society and underserved populations is a […]

Artificial Intelligence Origo Solutions

Cómo la Inteligencia Artificial ayuda a IT y RRHH

Posted Posted in Artificial Intelligence, Business Culture, Espanol

Según un estudio reciente de McKinsey, hay tres grandes áreas de insatisfacción de los empleados con los servicios internos: la disponibilidad y claridad de la información; el tiempo necesario para completar las tareas que las funciones de soporte requieren; y el esfuerzo que supone el proceso de dichas funciones de soporte. La inteligencia artificial aplicada puede […]

Artificial Intelligence Origo Solutions

How Artificial Intelligence helps IT teams

Posted Posted in Artificial Intelligence, Business Culture

According to a recent study by McKinsey, there are three major areas of dissatisfaction that employees experience with internal services: the availability and clarity of information; the overall time needed to complete tasks required by support functions; and the effort required to go through processes involving support functions. Out of any internal department, IT teams receive […]

Cómo convertir su call center en un centro de experiencias

Posted Posted in Artificial Intelligence, Business Culture, Espanol, remote work

A Qué llamamos un “centro de llamadas” hoy? ¿Es realmente un centro de llamadas o es una parte vital del viaje del cliente y sus experiencias? Hoy, más que nunca, tenemos más formas de comunicarnos con familiares, amigos y compañías con las que hacemos negocios. Atrás quedaron los días de levantar el teléfono, esperar en […]