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Tag: customer management

July 29, 2019December 10, 2020Business Culture

Why Customer service standards are important

Why are customer service standards so important? In an age of rising customer expectations—a time when the customer relationship is paramount—companies must […]

July 29, 2019December 10, 2020Business Culture, Espanol

Qué son los estándares de servicio al cliente?

¿Por qué son tan importantes los estándares de servicio al cliente? En una época de crecientes expectativas del cliente, un momento en […]

July 29, 2019Business Culture

Help your multilingual knowledge base thrive with AI

Data shows that, for global businesses, providing support in multiple languages (multilingual) is well worth the effort. Nearly three quarters of people search […]

July 22, 2019Business Culture, Espanol

Cómo manejar la gestión del cambio en su empresa.

A medida que la empresa crece en tamaño y complejidad, también lo hace la naturaleza de los problemas de sus clientes. Como […]

July 18, 2019Business Culture

Omnichannel customer experience

No one likes the experience of reaching out to a faceless company; they’d rather feel like they’re reaching out to another human—or […]

July 18, 2019Business Culture, Espanol

Utilice un solo canal para hablar con sus clientes.

A nadie le gusta la experiencia de llegar a una compañía sin rostro; preferirían sentir que están llegando a otro humano o, […]

July 17, 2019Business Culture

Build healthier patient experiences

The best patient experiences are built with Zendesk & Origo Solutions A person’s health is always a serious issue, so prioritizing the […]

July 17, 2019Business Culture, Espanol

Relaciones con pacientes – Soporte Healthcare

Cómo construir relaciones más sanas con pacientes dentro de los Estados Unidos La salud de una persona es siempre un problema grave, […]

April 26, 2019Business Culture, News

AI can predict the outcome of a customer satisfaction score with 99% accuracy

AI can predict the outcome of a customer satisfaction score with 99% accuracy Artificial intelligence is no longer science fiction. In fact, […]

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