Customer Care as a Service (CaaS)
CaaS are the future to provide exceptional customer experiences.
Tag: startups
3 ways to turn your call center into an experience center
What do we call a “call center” today? Is it really a call center anymore or is it a vital part of the customer journey? Today, more than ever we have more ways to communicate with family, friends, and companies we do business with. Gone are the days of picking up the phone, waiting on hold […]
Cómo convertir su call center en un centro de experiencias
A Qué llamamos un “centro de llamadas” hoy? ¿Es realmente un centro de llamadas o es una parte vital del viaje del cliente y sus experiencias? Hoy, más que nunca, tenemos más formas de comunicarnos con familiares, amigos y compañías con las que hacemos negocios. Atrás quedaron los días de levantar el teléfono, esperar en […]
Why Project Management Tools are Dead
By LAURA BINDER What comes to mind when you hear the term “project management tool”? You probably think of tasks, productivity, dashboards, due dates… Have you fallen asleep yet? We just drooled on ourselves a little bit, too. There’s seriously nothing on earth more boring than project management tools. That’s because your working life is […]