Every day big and small business are migrating their process and operations to the cloud. Thus, they’re finding some challenges to build their applications with the same configuration they have on-premise. Amazon Web Services offers AWS CloudFormation Designer (Designer) as a graphical application that allows you to create, view, and modify AWS CloudFormation templates. With […]
CaaS are the future to provide exceptional customer experiences.
A work operating system (Work OS) is a cloud-based software platform where teams build custom workflow apps. It allows teams to plan, run, and track processes, projects, and everyday work from any location at any time. A Work OS becomes a digital workspace within an organization: its building blocks can be assembled into apps that […]
What do we call a “call center” today? Is it really a call center anymore or is it a vital part of the customer journey? Today, more than ever we have more ways to communicate with family, friends, and companies we do business with. Gone are the days of picking up the phone, waiting on hold […]
A Qué llamamos un “centro de llamadas” hoy? ¿Es realmente un centro de llamadas o es una parte vital del viaje del cliente y sus experiencias? Hoy, más que nunca, tenemos más formas de comunicarnos con familiares, amigos y compañías con las que hacemos negocios. Atrás quedaron los días de levantar el teléfono, esperar en […]