IoT is more than a Buzzword and the Cloud it’s facilitating its implementation.
Internet of Things is one of the top buzzwords nowadays with not as much hype as artificial intelligence or blockchain but we […]
Tag: process improvement
How Artificial Intelligence helps IT teams
According to a recent study by McKinsey, there are three major areas of dissatisfaction that employees experience with internal services: the availability and […]
Why Customer service standards are important
Why are customer service standards so important? In an age of rising customer expectations—a time when the customer relationship is paramount—companies must […]
Qué son los estándares de servicio al cliente?
¿Por qué son tan importantes los estándares de servicio al cliente? En una época de crecientes expectativas del cliente, un momento en […]
3 ways to turn your call center into an experience center
What do we call a “call center” today? Is it really a call center anymore or is it a vital part of […]
Cómo convertir su call center en un centro de experiencias
A Qué llamamos un “centro de llamadas” hoy? ¿Es realmente un centro de llamadas o es una parte vital del viaje del […]
Help your multilingual knowledge base thrive with AI
Data shows that, for global businesses, providing support in multiple languages (multilingual) is well worth the effort. Nearly three quarters of people search […]
Cómo manejar la gestión del cambio en su empresa.
A medida que la empresa crece en tamaño y complejidad, también lo hace la naturaleza de los problemas de sus clientes. Como […]
Omnichannel customer experience
No one likes the experience of reaching out to a faceless company; they’d rather feel like they’re reaching out to another human—or […]
Utilice un solo canal para hablar con sus clientes.
A nadie le gusta la experiencia de llegar a una compañía sin rostro; preferirían sentir que están llegando a otro humano o, […]