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Month: July 2019

July 29, 2019December 10, 2020Business Culture

Why Customer service standards are important

Why are customer service standards so important? In an age of rising customer expectations—a time when the customer relationship is paramount—companies must […]

July 29, 2019December 10, 2020Business Culture, Espanol

Qué son los estándares de servicio al cliente?

¿Por qué son tan importantes los estándares de servicio al cliente? En una época de crecientes expectativas del cliente, un momento en […]

July 29, 2019October 30, 2020Business Culture, remote work

3 ways to turn your call center into an experience center

What do we call a “call center” today? Is it really a call center anymore or is it a vital part of […]

July 29, 2019October 30, 2020Artificial Intelligence, Business Culture, Espanol, remote work

Cómo convertir su call center en un centro de experiencias

A Qué llamamos un “centro de llamadas” hoy? ¿Es realmente un centro de llamadas o es una parte vital del viaje del […]

July 29, 2019Business Culture

Help your multilingual knowledge base thrive with AI

Data shows that, for global businesses, providing support in multiple languages (multilingual) is well worth the effort. Nearly three quarters of people search […]

July 29, 2019Business Culture, Espanol

Usa Inteligencia Artificial para potenciar tu contenido multilingüe

Los datos muestran qué, para las empresas globales, vale la pena proporcionar asistencia en varios idiomas de manera multilingüe. Casi las tres […]

July 22, 2019Business Culture

How to Master change management in your company

As a company grows in size and complexity, so does the nature of its customers’ issues. As a result, modern enterprises need […]

July 22, 2019Business Culture, Espanol

Cómo manejar la gestión del cambio en su empresa.

A medida que la empresa crece en tamaño y complejidad, también lo hace la naturaleza de los problemas de sus clientes. Como […]

July 18, 2019Business Culture

Omnichannel customer experience

No one likes the experience of reaching out to a faceless company; they’d rather feel like they’re reaching out to another human—or […]

July 18, 2019Business Culture, Espanol

Utilice un solo canal para hablar con sus clientes.

A nadie le gusta la experiencia de llegar a una compañía sin rostro; preferirían sentir que están llegando a otro humano o, […]

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