IoT is more than a Buzzword and the Cloud it’s facilitating its implementation.
Internet of Things is one of the top buzzwords nowadays with not as much hype as artificial intelligence or blockchain but we […]
Internet of Things is one of the top buzzwords nowadays with not as much hype as artificial intelligence or blockchain but we […]
According to a recent study by McKinsey, there are three major areas of dissatisfaction that employees experience with internal services: the availability and […]
Why are customer service standards so important? In an age of rising customer expectations—a time when the customer relationship is paramount—companies must […]
¿Por qué son tan importantes los estándares de servicio al cliente? En una época de crecientes expectativas del cliente, un momento en […]
What do we call a “call center” today? Is it really a call center anymore or is it a vital part of […]
A Qué llamamos un “centro de llamadas” hoy? ¿Es realmente un centro de llamadas o es una parte vital del viaje del […]
Data shows that, for global businesses, providing support in multiple languages (multilingual) is well worth the effort. Nearly three quarters of people search […]
Los datos muestran qué, para las empresas globales, vale la pena proporcionar asistencia en varios idiomas de manera multilingüe. Casi las tres […]
As a company grows in size and complexity, so does the nature of its customers’ issues. As a result, modern enterprises need […]
A medida que la empresa crece en tamaño y complejidad, también lo hace la naturaleza de los problemas de sus clientes. Como […]