New IoT protocol supports up to 2,000 smart devices
A new standard designed to handle configurations of thousands of IoT devices in environments extending hundreds of foot was detailed today by […]
Free and Open Source LMS and E-learning Platforms
Remote work and e-learning platforms are becoming a tendency now because of global markets. Furthermore, the need of platforms to support online […]
Cómo la Inteligencia Artificial ayuda a IT y RRHH
Según un estudio reciente de McKinsey, hay tres grandes áreas de insatisfacción de los empleados con los servicios internos: la disponibilidad y claridad […]
How Artificial Intelligence helps IT teams
According to a recent study by McKinsey, there are three major areas of dissatisfaction that employees experience with internal services: the availability and […]
Why Customer service standards are important
Why are customer service standards so important? In an age of rising customer expectations—a time when the customer relationship is paramount—companies must […]
Qué son los estándares de servicio al cliente?
¿Por qué son tan importantes los estándares de servicio al cliente? En una época de crecientes expectativas del cliente, un momento en […]
3 ways to turn your call center into an experience center
What do we call a “call center” today? Is it really a call center anymore or is it a vital part of […]
Cómo convertir su call center en un centro de experiencias
A Qué llamamos un “centro de llamadas” hoy? ¿Es realmente un centro de llamadas o es una parte vital del viaje del […]
Help your multilingual knowledge base thrive with AI
Data shows that, for global businesses, providing support in multiple languages (multilingual) is well worth the effort. Nearly three quarters of people search […]
Usa Inteligencia Artificial para potenciar tu contenido multilingüe
Los datos muestran qué, para las empresas globales, vale la pena proporcionar asistencia en varios idiomas de manera multilingüe. Casi las tres […]